Returns Policy


Here at McCartney's Yard we understand that from time to time you may wish to return a product to us. We have a 14 day returns policy to enable you to return products to us in appropriate circumstances. This policy does not affect any statutory rights you may have. Our terms & conditions set out the basis on which you can visit and use our website and purchase goods or services in store. They apply equally to both except where they obviously only apply to one or are indicated explicitly as only applying to one.


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • (a) You have 7 days after taking delivery to inform us you require a refund. We must receive the returned product within 14 days following the date of purchase of the product.
  • (b) The returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact and with any labels still attached, and otherwise in a condition enabling us to sell the product as new. In addition goods not returned in a satisfactory, re-saleable condition may, at the manufacturers discretion be subject to further costs, payable by you.
  • (c) You comply with the returns procedure set out below; and
  • (d) None of the exclusions set out below apply.

Returns procedure

If after you have received your goods you find you have ordered incorrectly or the items are unsuitable you can return any item to us, at your own cost for a refund or an exchange. You must inform us within 7 days of taking delivery that you require a refund and the product must be returned to us within 14 days of taking delivery.

Email or Tel: 0191 6911315. For a refund a receipt/invoice will be required as proof of purchase. Items returned that were purchased at sales time will only be refunded or credited at the sales value.

You will be responsible for paying postage costs associated with returns under this policy.

Products returned under this policy must be sent by recorded delivery to:

McCartney's Yard
8L Victoria Industrial Estate,
Tyne and Wear,
NE31 1UB.

Alternatively you can take the item by prior arrangement to the above address.

Faulty Goods

In the unlikely event of you receiving damaged goods, this must be reported in writing to the carrier immediately, and to ourselves within 48 hours of receipt. We have the right to inspect the goods before arranging a refund or replacement free of charge.

Missing items / damaged parts

In the event of missing or damaged parts then we will make every effort to rectify the problem as soon as possible. There maybe circumstances out of our control where we may not be able to do so straight away as parts may have to be sent from outside of the UK or manufactured for you. We cannot under any circumstances accept responsibility for delay in installation or any costs incurred by you due to faulty or missing parts as this is outside of our control.


The following kinds of products may not be returned under this policy:

  • a) Any product made to your specification
  • b) Any product made to order


We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and including the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your returned product.

Improper returns

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:

    • (a) We will not refund or exchange the product;
    • (b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

About us

Our trading address is:

McCartney's Yard
8L Victoria Industrial Estate,
Tyne and Wear,
NE31 1UB.